Frequently Asked Questions
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For the most accurate voice entry, use the custom microphone button located above the blue Rx box. This microphone is specifically optimized for RxOra. The standard microphone on the Apple keyboard is designed for general speech and not drug names or NDC# entry.
For complex or difficult to pronounce drug names, simply spell out the first few letters, then select the desired drug from the search results.
When dictating NDC numbers, speak the individual digits (e.g., say "four... one..." rather than "forty-one"). Be sure to speak the word "dash" between the NDC# segments.
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Scroll down to the contact form at the bottom of this page.
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This is very common in the pharmaceutical industry and can happen for a few reasons:
Parent Companies and Subsidiaries: The drug may be manufactured by a smaller subsidiary, but customer support is handled by the larger parent company.
Manufacturers vs. Distributors (Store Brands): One company may manufacture the medication, while a separate authorized distributor or packager handles delivering it to pharmacies.
Acquisitions: If a medication was acquired by a new company, the physical label on the bottle may still show the previous owner’s name until inventory is updated.
The contact information provided in the app is the information provide to the FDA for questions or support regarding your medication.